Next steps after you've been set-up

You've just been set-up and most of your staff have been trained. Here's what's next.

Finalize staff training

If you have staff remaining to be trained, we'll be contacting you to arrange times to stop by and finalize the training.

Figure out your elevator pitch

Here's a quick way to explain the program to your customers:

'The Local Frequency is a shop local cash-back program. You earn Local Dollars on all your purchases.

The best way to earn is by loading and paying with the app - you get 5% back when you pay with Local Dollars! 3% for cash/debit, and 1% for credit card.

Local Dollars that can be spent like cash at any of the 130+ local businesses on the program.'


Promote online

We've already started promoting your business to Local Frequency members, through the app and social media.

Social media

These are our social media handles:

Twitter: localfreq 

Facebook: thelocalfrequency

Instagram: thelocalfrequency

Logos and app store links

Here's some images and links to use for your own website and social media posts. To download an image, left-click on the image to open it, then right-click on the image and select 'Save image as'.

Videos about the program

Feel free to share these videos on social media:

 

Here's a link to our video 'how the app works'

https://vimeo.com/251203003

Here's a link to our video 'why shopping local matters'

https://vimeo.com/167045895

 

Make customer connections

By handing out sign-up cards to your customers and scanning their app/card, you have made a connection to them. You can use these connections to send them offers to encourage them to visit again.

How to give Local Dollars when the terminal isn't working

Write down the customers member number found under their scan code, and the purchase amount. At a later time, when the terminal is working, swipe left on the "Scan" screen to bring up the "Type" screen that lets you manually enter the transaction. A reminder that you can't accept payment in Local Dollars using this method.


Contact us for anything else

If you need more cards, need a refresher, or have any other questions, please send us an email at support@thelocalfrequency.com or call us at (204) 272-2210.


Business FAQ

Browse questions and answers specifically for local businesses.