Next steps after you've been set-up

You've just been set-up and most of your staff have been trained. Here's what's next.

Finalize staff training

We'll be contacting you to arrange times to stop by and train the rest of your staff.

Figure out your elevator pitch

Here's a quick way to explain the program to your customers: 'The Local Frequency is a shop local rewards program for Winnipeg. You scan the app with your purchase to get local cash that can be spent at any of the 120+ participating local business.'


Promote your membership online

We've already started promoting your business to Local Frequency members, through the app and social media.

These are our social media handles:

Twitter: localfreq 

Facebook: thelocalfrequency

Instagram: thelocalfrequency

Here's some images and links to use for your own website and social media posts. To download an image, left-click on the image to open it, then right-click on the image and select 'Save image as'.

 

Here's a link to our video our 'why shopping local matters' https://vimeo.com/167045895

 

Make customer connections for future marketing potential

By handing out cards to your customers and scanning their app/card, you have made a connection to them. In the future, you can use these connections to send them offers to encourage them to visit again.

Consider using all our marketing tools

Are you looking to fill up when slow, increase repeat business, highlight certain products, or tap into 'unfocused' traffic walking by your store (e.g. Jets' games, Jazz Festival)? If so, we can introduce you to Offer Codes and Offers.

Do you run a punch card? We can add yours to the app too.

How to give points when the terminal isn't working

Write down the customers member number found under their scan code, and the purchase amount. At a later time, when the terminal is working, swipe left on the "Scan" screen to bring up the "Type" screen that lets you manually enter the transaction. A reminder that you can't redeem points using this method.


Contact us for anything else

If you need more cards, need a refresher, or have any other questions, please send us an email at support@thelocalfrequency.com or call us at (204) 272-2210.


Frequently Asked Questions

Find answers to common questions.

 

Business FAQ

Browse questions and answers specifically for local businesses.