Next steps after you've been set-up
Finalize staff training
Use the merchant app screenshots below to help explain the process to your staff.
Staff can have a unique PIN
One PIN can be shared by the whole team
If you need additional PINs, please let us know
Hover the rear camera over the customer’s scan code
Sometimes, you’ll need to move the merchant app slightly to help the camera focus
Select Payment Method
There are two scenarios here:
Customer is paying with cash/debit/credit
Take payment as you normally would
As the customer is paying, you can scan their Local Frequency code and select either “Paid with cash/debit” or “Paid with credit card”
Customer is paying with Local Dollars
Ring up the purchase on your point of sale like normal. Determine the total
Scan the customer’s Local Frequency code and select “Pay with Local Dollars”
Enter the amount and select OK
Select “Next Customer” to go to the scan page, or select “Lock”
Tip function available for businesses who accept tips
How to explain it
Here's a quick way to explain the program to your customers:
'The Local Frequency is a shop local cash-back program. You earn Local Dollars on all your purchases.
Collect or load up online, and then use Local Dollars to pay. There’s also offers and other promotions in the app.
All the information is available on their website.’
Logos and app store links
Here's some images and links to use for your own website and social media posts. To download an image, left-click on the image to open it, then right-click on the image and select 'Save image as'.
The Google play link is https://play.google.com/store/apps/details?id=com.protegra.thelocalfrequency&hl=en
Shift to local video
Feel free to share this on social media:
Sharing on social media
Use any of this material on social media. To tag us, here are the Local Frequency accounts:
Facebook - https://www.facebook.com/TheLocalFrequencyWestman
Twitter (dormant until publication starts) - https://twitter.com/localwestman
Instagram (dormant until publication starts) - https://www.instagram.com/thelocalfrequencywestman/
Tell your customers about our loading bonus
To get customers started, we have a promotion that gives them a bonus the first time they load in the app.
We've included a picture that you're welcome to use.
"Are you using Local Frequency yet? It’s easy, free, and you get cash-back on all of your purchases. Use your Local Dollars just like cash anywhere in the group of local business. They stick to our community and recirculate.
For those of you who haven't loaded in the app yet, here's a bonus to get you started:
Open the app, go into the settings, and tap "Enter Promo Code"
Type the code from the picture - "FIRSTTIMELOADER"
Load at least $25, and the app will bump up your balance by 7!
Get some extra cash to start using it here! There are over 100 local independent businesses in Manitoba working together on the Local Frequency. Download the app and start using Local Dollars."
Offers and in-app bulletins
Similar to social media, effectiveness depends on the number of people you’re reaching with your messages.
We are able to send push notifications, badge notifications, in-app bulletins, and emails. Think about the promotions you’d like to run for your customers. We also have a virtual punch-card feature that you can use for no fee.
We’re happy to work with you to come up with what makes sense.
We use these features once you have at least 100 customers signed up.
Cards, stickers, and signage
Let us know if you need more of the following:
Plastic member cards
App sign-up scratch cards
Contact us for anything else
Need a refresher? Questions? Ideas? Please reach out. We’ll get back to you quickly.
Email - firstname.lastname@example.org
Phone - (204) 272-2210